Vertical · Bike & workshop
The wrong part is an expensive return.
Bike shoppers need compatibility before price: wheel size, axle standard, cassette speed, brake type. The agent narrows by the bike they already own, then hands anything safety-critical to a mechanic.
Category fit
Strong fitSizing and compatibility are structured questions. Safety-critical repairs and torque settings belong to a mechanic.
A playbook, not a deployment claim. Fit is an editorial judgement about catalogue-grounded conversation.
Chapter
01
The pressure
The question that stalls the aisle.
A category is shaped by the questions shoppers ask when the shelf does not answer back.
A shopper needs a replacement tube for a commuter bike. The agent checks wheel size and valve type, confirms stock, and adds tyre levers. A question about a clicking bottom bracket goes to the workshop with the bike details captured.
Questions from the aisle
- “Will this tube fit a 700c commuter bike?”
- “What is the difference between these two locks?”
- “Do you have this cassette in 11-speed?”
- “Is this helmet the right size for 58cm?”
- “How long is the workshop wait?”
- “Can you fit parts bought here?”
Chapter
02
How Salewise helps
From the question to the record.
The agent does not replace the category specialist. It handles the repeatable question and prepares the handover.
It answers from the product record
The catalogue has to hold the deciding attributes.
These are the fields that decide whether an answer in bike & workshop is useful — or just a restatement of the label.
- Wheel size and axle standard
- Drivetrain speed and compatibility
- Brake type
- Frame and rider size guidance
- Stock and workshop lead time
- Safety and warranty notes
It puts the code at the decision
- Shelf edge in parts and accessories
- Bike display card
- Workshop counter card
- Helmet wall
The warm handover
The conversation goes with the shopper.
When a question crosses the merchant’s line, the agent stops and carries the transcript to a person. It does not improvise.
Chapter
03
The edges
What this page does not promise.
A category playbook is only useful if the boundary is as clear as the answer.
Deliberate limits
- 01
It does not take payments or store card data. The sale stays at the till.
- 02
It does not invent a price, stock level, variant or policy. The server renders those from the catalogue.
- 03
It does not answer from the open web, a supplier PDF or the model's memory.
- 04
It does not replace a pharmacist, mechanic, clinician, vet or any regulated adviser.
- 05
It does not install an app on the shopper's phone or require an account.
The rule that matters most
Safety-critical assembly, repairs, torque settings and warranty claims go to a qualified mechanic. The agent does not give repair instructions.
If the question crosses this line, the agent stops and offers the handover. It does not improvise.
See the grounding rulesThe fit note is an editorial judgement about how well this category maps to catalogue-grounded conversation. It is not a deployment claim, a customer count or a forecast.
This category
Put this category on a code.
One aisle, one QR code, one week of real questions. We will show you the transcripts and what the agent could not answer.
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