Vertical · Electronics
Compatibility is the question behind the question.
Electronics shoppers can read a spec sheet. What they cannot easily answer is whether the thing works with what they already own — ports, wattage, ecosystem, warranty and returns.
Category fit
Strong fitCompatibility is a retrieval problem before it is a sales problem. Fault diagnosis stays with the service desk.
A playbook, not a deployment claim. Fit is an editorial judgement about catalogue-grounded conversation.
Chapter
01
The pressure
The question that stalls the aisle.
A category is shaped by the questions shoppers ask when the shelf does not answer back.
A shopper wants a dock for a laptop and two monitors. The agent checks port type, display output, charging wattage and stock, then shows the cable that is missing from the box. A warranty claim goes to the service desk.
Questions from the aisle
- “Will this dock work with my MacBook?”
- “Can it charge a 65W laptop?”
- “Does the box include an HDMI cable?”
- “What is the difference between these two models?”
- “Is this covered by the manufacturer warranty?”
- “Can I return it if it does not work?”
Chapter
02
How Salewise helps
From the question to the record.
The agent does not replace the category specialist. It handles the repeatable question and prepares the handover.
It answers from the product record
The catalogue has to hold the deciding attributes.
These are the fields that decide whether an answer in electronics is useful — or just a restatement of the label.
- Ports, protocols and power delivery
- Compatibility matrix
- In-box contents
- Warranty length and terms
- Stock and variants
- Returns and fault policy
It puts the code at the decision
- Shelf edge beside the product
- Accessory wall
- Demo table card
- Service desk counter card
The warm handover
The conversation goes with the shopper.
When a question crosses the merchant’s line, the agent stops and carries the transcript to a person. It does not improvise.
Chapter
03
The edges
What this page does not promise.
A category playbook is only useful if the boundary is as clear as the answer.
Deliberate limits
- 01
It does not take payments or store card data. The sale stays at the till.
- 02
It does not invent a price, stock level, variant or policy. The server renders those from the catalogue.
- 03
It does not answer from the open web, a supplier PDF or the model's memory.
- 04
It does not replace a pharmacist, mechanic, clinician, vet or any regulated adviser.
- 05
It does not install an app on the shopper's phone or require an account.
The rule that matters most
Fault diagnosis, repairs and warranty claims go to the service desk. The agent collects the model and issue first.
If the question crosses this line, the agent stops and offers the handover. It does not improvise.
See the grounding rulesThe fit note is an editorial judgement about how well this category maps to catalogue-grounded conversation. It is not a deployment claim, a customer count or a forecast.
This category
Put this category on a code.
One aisle, one QR code, one week of real questions. We will show you the transcripts and what the agent could not answer.
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