Vertical · Pantry & grocery
A grocery question is a decision under time pressure.
Grocery shoppers ask about allergens, substitutions, provenance and what to cook tonight. The agent answers from the label and the shelf, and routes anything clinical or policy-related to a person.
Category fit
Conditional fitAllergen, ingredient and stock questions are high-volume. Allergy protocols and clinical diets must route to store staff.
A playbook, not a deployment claim. Fit is an editorial judgement about catalogue-grounded conversation.
Chapter
01
The pressure
The question that stalls the aisle.
A category is shaped by the questions shoppers ask when the shelf does not answer back.
A shopper needs a dairy-free dessert for six people. The agent filters by allergen declaration, checks stock and price, suggests a second option with a different texture, and explains the substitution policy. A specific allergy protocol question goes to the store manager.
Questions from the aisle
- “Is this dairy-free?”
- “What can I substitute for buttermilk?”
- “Which of these has the least sugar?”
- “Is this in stock at this store?”
- “Where is the gluten-free section?”
- “Can I collect an online order here?”
Chapter
02
How Salewise helps
From the question to the record.
The agent does not replace the category specialist. It handles the repeatable question and prepares the handover.
It answers from the product record
The catalogue has to hold the deciding attributes.
These are the fields that decide whether an answer in pantry & grocery is useful — or just a restatement of the label.
- Allergen declarations
- Ingredients and nutrition
- Dietary and provenance labels
- Price and unit price
- Stock by location
- Substitution and collection policy
It puts the code at the decision
- Shelf edge in the relevant aisle
- Fresh counter card
- End-of-aisle display
- Entrance store-services card
The warm handover
The conversation goes with the shopper.
When a question crosses the merchant’s line, the agent stops and carries the transcript to a person. It does not improvise.
Chapter
03
The edges
What this page does not promise.
A category playbook is only useful if the boundary is as clear as the answer.
Deliberate limits
- 01
It does not take payments or store card data. The sale stays at the till.
- 02
It does not invent a price, stock level, variant or policy. The server renders those from the catalogue.
- 03
It does not answer from the open web, a supplier PDF or the model's memory.
- 04
It does not replace a pharmacist, mechanic, clinician, vet or any regulated adviser.
- 05
It does not install an app on the shopper's phone or require an account.
The rule that matters most
Allergy protocols, medical diets, age-restricted products and complaints go to store staff. The agent does not give medical or nutritional advice.
If the question crosses this line, the agent stops and offers the handover. It does not improvise.
See the grounding rulesThe fit note is an editorial judgement about how well this category maps to catalogue-grounded conversation. It is not a deployment claim, a customer count or a forecast.
This category
Put this category on a code.
One aisle, one QR code, one week of real questions. We will show you the transcripts and what the agent could not answer.
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