Vertical · Pharmacy & wellness
The agent answers the shelf, not the diagnosis.
In pharmacy, the useful split is clear: product location, ingredients and availability can be answered from the catalogue. Clinical advice belongs to the pharmacist. Salewise is configured around that boundary.
Category fit
Narrow fitProduct location, ingredients and stock only. Symptoms, dosage, interactions and anything clinical go to the pharmacist.
A playbook, not a deployment claim. Fit is an editorial judgement about catalogue-grounded conversation.
Chapter
01
The pressure
The question that stalls the aisle.
A category is shaped by the questions shoppers ask when the shelf does not answer back.
A shopper asks where the children's sun cream is and whether it is in stock. The agent gives the aisle, price and stock. When the next question is about a rash, the agent stops and offers a handover to the pharmacist — carrying the conversation across.
Questions from the aisle
- “Where is the children's sun cream?”
- “Is this in stock?”
- “What are the ingredients in this?”
- “Which of these is fragrance-free?”
- “Can I collect a prescription here?”
- “What are your opening hours?”
Chapter
02
How Salewise helps
From the question to the record.
The agent does not replace the category specialist. It handles the repeatable question and prepares the handover.
It answers from the product record
The catalogue has to hold the deciding attributes.
These are the fields that decide whether an answer in pharmacy & wellness is useful — or just a restatement of the label.
- Product location and stock
- Ingredients and label text
- Age restrictions
- Size and price
- Collection policy
- Store services and hours
It puts the code at the decision
- Shelf edge in the relevant category
- Counter card at the pharmacy desk
- Entrance services card
- Seasonal display
The warm handover
The conversation goes with the shopper.
When a question crosses the merchant’s line, the agent stops and carries the transcript to a person. It does not improvise.
Chapter
03
The edges
What this page does not promise.
A category playbook is only useful if the boundary is as clear as the answer.
Deliberate limits
- 01
It does not take payments or store card data. The sale stays at the till.
- 02
It does not invent a price, stock level, variant or policy. The server renders those from the catalogue.
- 03
It does not answer from the open web, a supplier PDF or the model's memory.
- 04
It does not replace a pharmacist, mechanic, clinician, vet or any regulated adviser.
- 05
It does not install an app on the shopper's phone or require an account.
The rule that matters most
Symptoms, dosage, interactions, pregnancy, children's health and anything clinical go to the pharmacist immediately. The agent never diagnoses, recommends a dose, or substitutes a medicine.
If the question crosses this line, the agent stops and offers the handover. It does not improvise.
See the grounding rulesThe fit note is an editorial judgement about how well this category maps to catalogue-grounded conversation. It is not a deployment claim, a customer count or a forecast.
This category
Put this category on a code.
One aisle, one QR code, one week of real questions. We will show you the transcripts and what the agent could not answer.
Scan the demo →